Cancellation policy

Moderate: Free cancellation up to 5 days before check-in.

We follow the Cancellation Policies of Airbnb, since we also use the platform to make reservations and we want to be in line with the rules and practices. We believe they do a good job on both sides – hosts and guests.

Although at times the fees seem high, they do justice to the services offered. If you have given up on them or are considering making a reservation directly on our website. Rest assured, you will be safe. We use the PagSeguro to secure your payment details and a WordPress booking system designed to collect your information, submit a request to us and efficiently record your arrival and departure date.

Read excerpts from the Airbnb regiment in full:

• Do guests receive a cleaning fee refund?

Cleaning fee is refundable if guest cancels prior to check-in.

• Can guests receive a refund if the accommodation is not as expected?

We will help guests find a new place to stay or issue a refund if the accommodation is inaccessible, dirty, unsafe, or if there is an animal present that the host did not mention in the listing description. Know more

• Can guests receive a full refund if the host is unable or unwilling to resolve an issue?

Guests must contact us within 24 hours of finding the problem. In eligible cases, we will cancel a reservation and issue a refund.

• What if you need to cancel due to an emergency?

We can issue a refund if a guest has to cancel due to an emergency. Know more

• How long does it take to receive a refund?

Airbnb issues refunds immediately upon cancellation. Generally speaking, they appear within 3-5 days, but sometimes it takes up to 15 days to appear on the original payment method. In some countries, such as Brazil and India, the refund can take up to 2 months to arrive. If you have booked through our website, please see the refund policies of PagSeguro to check the fees charged for the transaction.

• What if I'm not sure what the cancellation policy is for my reservation, or if the policy isn't shown here?

We occasionally allow hosts to experiment with new policies that we are testing. Always refer to the booking information, accessible for the cancellation policy applicable to your specific accommodation.

Other queries and information about reservations, changes, cancellations and refunds - talk to the hostess.