{"id":1136,"date":"2021-10-26T19:40:53","date_gmt":"2021-10-26T22:40:53","guid":{"rendered":"https:\/\/casajotape.com.br\/?page_id=1136"},"modified":"2022-01-09T21:29:34","modified_gmt":"2022-01-10T00:29:34","slug":"politica-de-cancelamento","status":"publish","type":"page","link":"https:\/\/casajotape.com.br\/en\/politica-de-cancelamento\/","title":{"rendered":"Cancellation policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1136\" class=\"elementor elementor-1136\" data-elementor-settings=\"[]\">\n\t\t\t\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-266df7ab elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"266df7ab\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-187b13ba\" data-id=\"187b13ba\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-element elementor-element-78f6a92 elementor-widget elementor-widget-text-editor\" data-id=\"78f6a92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<p><strong>Moderate:<\/strong> Free cancellation up to 5 days before check-in.<\/p><p>We follow the <strong>Cancellation Policies of <\/strong><a href=\"https:\/\/www.airbnb.com.br\/home\/cancellation_policies#moderate\"><strong>Airbnb<\/strong>, <\/a>since we also use the platform to make reservations and we want to be in line with the rules and practices. We believe they do a good job on both sides \u2013 hosts and guests.<\/p><p>Although at times the fees seem high, they do justice to the services offered. If you have given up on them or are considering making a reservation directly on our website. Rest assured, you will be safe. We use the <a href=\"https:\/\/pagseguro.uol.com.br\/\">PagSeguro <\/a>to secure your payment details and a WordPress booking system designed to collect your information, submit a request to us and efficiently record your arrival and departure date.<\/p><h3>Read excerpts from the <a href=\"https:\/\/www.airbnb.com.br\/home\/cancellation_policies#moderate\">Airbnb regiment<\/a> in full:<\/h3><ul><li><b>Do guests receive a cleaning fee refund?<\/b><\/li><\/ul><p>Cleaning fee is refundable if guest cancels prior to check-in.<\/p><ul><li><strong>Can guests receive a refund if the accommodation is not as expected?<\/strong><\/li><\/ul><p>We will help guests find a new place to stay or issue a refund if the accommodation is inaccessible, dirty, unsafe, or if there is an animal present that the host did not mention in the listing description.<a href=\"https:\/\/www.airbnb.com.br\/help\/article\/544\/what-is-airbnbs-guest-refund-policy-for-homes\"> Know more<\/a><\/p><ul><li><strong>Can guests receive a full refund if the host is unable or unwilling to resolve an issue?<\/strong><\/li><\/ul><p>Guests must<a href=\"https:\/\/casajotape.com.br\/en\/contato\/\"> contact us<\/a> within 24 hours of finding the problem. In eligible cases, we will cancel a reservation and issue a refund.<\/p><ul><li><strong>What if you need to cancel due to an emergency?<\/strong><\/li><\/ul><p>We can issue a refund if a guest has to cancel due to an emergency.<a href=\"https:\/\/www.airbnb.com.br\/help\/article\/1320\/what-if-i-need-to-cancel-because-of-an-emergency-or-unavoidable-circumstance?q=extenuating\"> Know more<\/a><\/p><ul><li><strong>How long does it take to receive a refund?<\/strong><\/li><\/ul><p>Airbnb issues refunds immediately upon cancellation. Generally speaking, they appear within 3-5 days, but sometimes it takes up to 15 days to appear on the original payment method. In some countries, such as Brazil and India, the refund can take up to 2 months to arrive. If you have booked through our website, please see the refund policies of <a href=\"https:\/\/pagseguro.uol.com.br\/para-seu-negocio\/taxas-e-tarifas?_ga=2.103290880.189269793.1635285934-138418671.1635285934\">PagSeguro<\/a> to check the fees charged for the transaction.<\/p><ul><li><strong>What if I'm not sure what the cancellation policy is for my reservation, or if the policy isn't shown here?<\/strong><\/li><\/ul><p>We occasionally allow hosts to experiment with new policies that we are testing. Always refer to the booking information, accessible for the cancellation policy applicable to your specific accommodation.<\/p><p>Other queries and information about reservations, changes, cancellations and refunds - <a href=\"\/en\/contato@casajotape.com.br\/\"><strong>talk to the hostess<\/strong><\/a>.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Moderada: cancelamento gratuito at\u00e9 5 dias antes do check-in. N\u00f3s seguimos as Pol\u00edticas de Cancelamento do Airbnb, uma vez que, tamb\u00e9m utilizamos a plataforma para realizar reservas e queremos estar alinhados quanto as regras e pr\u00e1ticas. Acreditamos que eles fazem um bom trabalho de ambos os lados \u2013 anfitri\u00f5es e h\u00f3spedes. Embora em alguns momentos &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/casajotape.com.br\/en\/politica-de-cancelamento\/\"> <span class=\"screen-reader-text\">Cancellation policy<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":9,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v17.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Pol\u00edtica de cancelamento &ndash; Casa JP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/casajotape.com.br\/en\/politica-de-cancelamento\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Pol\u00edtica de cancelamento &ndash; Casa JP\" \/>\n<meta property=\"og:description\" content=\"Moderada: cancelamento gratuito at\u00e9 5 dias antes do check-in. N\u00f3s seguimos as Pol\u00edticas de Cancelamento do Airbnb, uma vez que, tamb\u00e9m utilizamos a plataforma para realizar reservas e queremos estar alinhados quanto as regras e pr\u00e1ticas. Acreditamos que eles fazem um bom trabalho de ambos os lados \u2013 anfitri\u00f5es e h\u00f3spedes. Embora em alguns momentos &hellip; Pol\u00edtica de cancelamento Read More &raquo;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/casajotape.com.br\/en\/politica-de-cancelamento\/\" \/>\n<meta property=\"og:site_name\" content=\"Casa JP\" \/>\n<meta property=\"article:modified_time\" content=\"2022-01-10T00:29:34+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Organization\",\"@id\":\"https:\/\/casajotape.com.br\/#organization\",\"name\":\"Casa JP\",\"url\":\"https:\/\/casajotape.com.br\/\",\"sameAs\":[],\"logo\":{\"@type\":\"ImageObject\",\"@id\":\"https:\/\/casajotape.com.br\/#logo\",\"inLanguage\":\"en-US\",\"url\":\"https:\/\/casajotape.com.br\/wp-content\/uploads\/2021\/05\/logo-manutencao-01.png\",\"contentUrl\":\"https:\/\/casajotape.com.br\/wp-content\/uploads\/2021\/05\/logo-manutencao-01.png\",\"width\":257,\"height\":250,\"caption\":\"Casa JP\"},\"image\":{\"@id\":\"https:\/\/casajotape.com.br\/#logo\"}},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/casajotape.com.br\/#website\",\"url\":\"https:\/\/casajotape.com.br\/\",\"name\":\"Casa JP\",\"description\":\"Ideias inspiradoras e conex\\u00e3o com a natureza.\",\"publisher\":{\"@id\":\"https:\/\/casajotape.com.br\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/casajotape.com.br\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/casajotape.com.br\/politica-de-cancelamento\/#webpage\",\"url\":\"https:\/\/casajotape.com.br\/politica-de-cancelamento\/\",\"name\":\"Pol\\u00edtica de cancelamento &ndash; Casa JP\",\"isPartOf\":{\"@id\":\"https:\/\/casajotape.com.br\/#website\"},\"datePublished\":\"2021-10-26T22:40:53+00:00\",\"dateModified\":\"2022-01-10T00:29:34+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/casajotape.com.br\/politica-de-cancelamento\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/casajotape.com.br\/politica-de-cancelamento\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/casajotape.com.br\/politica-de-cancelamento\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/casajotape.com.br\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Pol\\u00edtica de cancelamento\"}]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Pol\u00edtica de cancelamento &ndash; Casa JP","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/casajotape.com.br\/en\/politica-de-cancelamento\/","og_locale":"en_US","og_type":"article","og_title":"Pol\u00edtica de cancelamento &ndash; Casa JP","og_description":"Moderada: cancelamento gratuito at\u00e9 5 dias antes do check-in. 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